Private clinicManchester
Evening calls at a Manchester clinic
[PLACEHOLDER] Quote to follow, covering evening new-patient calls and how many became bookings.
[Name], Clinic managerResult: pending
AI receptionist for UK private clinics
Every patient call answered, even when reception is full
Your AI voice agent books appointments, fills cancellations and puts urgent calls through, day and night. Built, tested and managed for your clinic by OMH.
- Says it is an AI on every call
- Never gives clinical advice
- Self-pay and insured
- UK GDPR
Live front desk
New patient enquiry07:52
Shoulder pain, wants to be seen this week
0161 496 0123 · Albion Square Clinic
AI summary
New private patient. No pain, wants an appointment before Friday. Prefers mornings.
- Intent
- Booking
- Priority
- This week
- Outcome
- Thu 9:10
Today
3
gaps left
Overnight
9
calls handled
Urgent
1
put through
- Call received
- Agent answering
- Booked
- Added to diary
- Summary sent
- answering, bank holidays too
- 24/7answering, bank holidays too
- picked up, every call
- 1st ringpicked up, every call
- clinical advice given
- 0clinical advice given
- UK cities with local numbers
- 10UK cities with local numbers
A day at your front desk
Calls don't arrive evenly. Neither do the misses.
An illustrative weekday at a busy three-consulting room clinic. Most missed calls land in the 8am rush, over lunch and after closing, exactly when nobody is free to pick up.
- Answered by your team
- Missed
- Answered by your AI agent
232 calls, 79 missed (34%). Hover or tap a bar for the hour. 232 calls, 0 missed. Your AI agent picks up the 79 your team couldn't get to.
Show as a table
| Hour | Calls | Answered by team | Missed |
|---|---|---|---|
| 07:00 (closed) | 6 | 0 | 6 |
| 08:00 | 34 | 20 | 14 |
| 09:00 | 24 | 20 | 4 |
| 10:00 | 18 | 17 | 1 |
| 11:00 | 16 | 16 | 0 |
| 12:00 | 22 | 12 | 10 |
| 13:00 | 20 | 11 | 9 |
| 14:00 | 15 | 14 | 1 |
| 15:00 | 14 | 14 | 0 |
| 16:00 | 17 | 15 | 2 |
| 17:00 | 21 | 14 | 7 |
| 18:00 (closed) | 12 | 0 | 12 |
| 19:00 (closed) | 8 | 0 | 8 |
| 20:00 (closed) | 5 | 0 | 5 |
Illustrative figures, not data from a real clinic. Your phone provider's call log shows your own pattern.
08:00The morning rush
Patients in pain ring at 8 on the dot. One receptionist, two lines and a queue at the desk.
12:30Lunch cover
One person on the desk, or nobody. The phone rings out while they check a patient in.
18:00After closing
Patients ring after work. Voicemail picks up and many hang up without leaving a message.
Live demo
Be the caller. Hear it answer.
A working agent, not a recording. Give it your name and ask it what one of your own leads would ask, by typing or out loud. It answers as Brookfield Clinic, a clinic we invented so you can push it as hard as you like.
Try one of these, as a patient ringing to book
The middle one is the one to watch. It will not read or interpret your results: it says so and gets a clinician to ring you, which is what you actually want an agent on your phone to do.
- Answers in two rings
- Any hour, many calls at once.
- Books while you talk
- Into the diary, not a message.
- Says when it cannot
- It hands over rather than guessing.
- Says it is an AI
- Asked outright, every time.
Brookfield Clinic is not a real business and its number cannot ring anybody. Voice needs the microphone. Nothing is recorded.
Missed calls calculator
What do missed calls cost your clinic?
Move the sliders to match your clinic. We've started with typical figures for a two or three consulting room clinic.
600
All calls to the clinic, in and out of hours.
20%
Your phone provider’s call log shows the real figure.
30%
Callers who are not yet registered with you.
50%
If someone had answered.
Appointments, hygiene and any treatment. [CONFIRM default]
Your clinic each month
Unanswered calls0
New patients among them0
Who would have booked0
New patient value going to another clinic
£0
a month, or about £0 a year
The Growth plan would cover these calls.
Get a quote for your clinicA rough guide, not a promise of results.
Demo video
Watch it handle a patient call
Plays in a pop-up from YouTube's privacy-enhanced player, only when you press play.
Try the demo yourselfHow it works
Three steps, on every call
From the first ring to a note your team can act on. Pick a step, or watch one call go through.
-
Incoming call07:52
Answered on ring 1
“Good morning, Albion Square Clinic. I'm Amy, the clinic's AI assistant.”
Step 1
Answers every patient call
On the first ring, in your clinic name, in or out of hours. It says it is an AI assistant.
-
Thu 09:10, Dr Patel Added
Confirmation text sent to the patient
Emergency line Put through
No advice given. Your route, every time.
Step 2
Books it or routes it
Appointments go straight into your diary. Urgent calls follow your rules. Anything clinical goes to your team.
-
Call summary07:54
- New patient, Ms Hughes
- Booked Thu 09:10 with Dr Patel
- Forms and directions sent by text
Step 3
Hands reception a summary
Every call ends with a short written note, and the morning summary shows what needs a person today.
Clinic workflows
Built around the clinic front desk
Six jobs your agent can take on. Pick one to see how the call flows and what reception sees afterwards.
Your AI front desk
One layer for all your patient calls
It answers, books and routes, then hands your team a clear note. Reception stays in charge of anything that needs a person.
Answering 24/7, bank holidays too
New patients booked while they are still on the phone
The agent takes the details your clinic needs, checks your new-patient slots and books the first visit. Forms and directions go out by text.
How the call flows
TapHover or select a step to see what happens
Tuesday, 7:42pm. Reception has gone home and a new patient wants to register.
What reception sees afterwards
A clear record your team can act on, without listening back to the call.
Illustrative example. The clinic and patients are fictional.
New patient
Albion Square Clinic, Manchester
- NameMs R. Hughes
- PreferencePrivate, evenings if possible
- ReasonAppointment, last seen 3 years ago
- BookedThu 9:10 with Dr Patel
Medical history form and directions sent by text at 19:44.
Urgent calls follow the route you set
The agent never assesses symptoms or gives advice. It follows your rules: a same-day slot, your emergency line, or NHS 111 details out of hours.
How the call flows
TapHover or select a step to see what happens
Monday, 7:55am. The patient has swelling and wants to be seen today.
What reception sees afterwards
A clear record your team can act on, without listening back to the call.
Illustrative example. The clinic and patients are fictional.
Urgent calls
This morning
- 07:55Swelling, wants to be seen todayBooked 08:40
- 08:12Broken crown, no painBooked 11:20
- 22:48Pain at nightNHS 111 details given
No symptoms assessed. Every urgent call followed the route the clinic set.
Recalls that turn into bookings
Patients who have agreed to reminders get a call or text when they are due. The agent books their appointment or hygiene visit there and then.
How the call flows
TapHover or select a step to see what happens
Your recall list says the patient is due, and they agreed to reminders.
What reception sees afterwards
A clear record your team can act on, without listening back to the call.
Illustrative example. The clinic and patients are fictional.
Recalls this week
Consented patients only
- Mr D. AliAppointment dueBooked, Mon 10:30
- Mrs K. KerrHygiene dueBooked, Wed 16:10
- Mr P. DoyleAppointment dueCall back Friday
Every patient here agreed to recall reminders. Opt-outs are removed the same day.
Cancellations filled from your waitlist
When a patient cancels, the agent offers to rebook them and frees the slot. Patients on your waitlist who agreed to be contacted are offered it next.
How the call flows
TapHover or select a step to see what happens
A patient rings at 6:30pm to cancel tomorrow morning.
What reception sees afterwards
A clear record your team can act on, without listening back to the call.
Illustrative example. The clinic and patients are fictional.
Tomorrow, 10:00
Dr Patel, consulting room 2
- 18:31Mrs Ford cancelledRebooked for Fri
- 18:32Offered to 3 waitlist patientsText sent
- 18:47Mr Shah acceptedSlot filled
Only patients who agreed to short-notice offers are contacted.
High-value enquiries answered and booked
Questions about scans, injections or a course of physiotherapy are answered from information you approve. The agent books a consultation and passes clinical questions to your team.
How the call flows
TapHover or select a step to see what happens
Saturday, 11:20am. A caller wants to know what an ultrasound costs and whether Bupa covers it.
What reception sees afterwards
A clear record your team can act on, without listening back to the call.
Illustrative example. The clinic and patients are fictional.
Treatment enquiries
This week
- PhysiotherapysMs Rowe, wants to start in springConsult booked
- UltrasoundMr Grant, shoulder, BupaDentist to call
- DermatologyMrs Bell, self-payConsult booked
Prices quoted only from the clinic’s approved list.
Everyday questions off reception’s plate
Fees, payment plans, opening hours, parking and directions make up a large share of calls. The agent answers from your approved information and hands over anything else.
How the call flows
TapHover or select a step to see what happens
Wednesday, 1:05pm. Reception is at lunch and the phone keeps ringing.
What reception sees afterwards
A clear record your team can act on, without listening back to the call.
Illustrative example. The clinic and patients are fictional.
Questions answered
Lunchtime, Wednesday
- 13:05Private appointment feeAnswered
- 13:11Monthly plan optionsAnswered
- 13:24Query about last invoicePassed to accounts
Answers come only from information the clinic approved.
Features
Everything your front desk needs from a phone
Set up, tested and looked after by OMH. Pick who it's for to see what matters to them.
-
Answers on the first ring
Lunchtimes, evenings, weekends and bank holidays. No voicemail, no hold music.
All plans
-
Your clinic name and voice
A calm British voice with your greeting, your hours and the way your team talks.
All plans
-
No engaged tone
Several patients can ring at once during the 8am rush and every one gets answered.
All plans[CONFIRM]
-
Text confirmations
Patients get the date, time and directions by text, with an easy way to cancel.
All plans[CONFIRM]
-
Books, moves and cancels
Works from real availability in your diary, by dentist, physiotherapist and appointment type.
All plans
-
Transfer and on-call rules
Urgent calls, complaints and anyone who asks for a person go where you decide.
Growth and Scale
-
Call notes in plain English
A short summary of every call, with the recording and transcript if you want them.
All plans
-
Recalls and waitlist offers
Reminders and short-notice slots offered only to patients who agreed to them.
Growth and Scale
-
Morning summary
Before the team is in: who rang overnight, what was booked and what needs a person.
All plans
-
Monthly tuning by OMH
We read the calls, fix what tripped it up and agree changes with you on a monthly call.
Growth and Scale
-
Local number or keep yours
Divert your existing line, or get a number with your city’s area code.
All plans[CONFIRM]
-
Several sites, one service
Separate greetings, diaries and rules for each clinic in your group.
Scale
Not sure which plan? Most clinics start on Growth for transfer rules and recalls.
Compare plansYour team
Will it replace your receptionists? No.
It takes the overflow and the routine calls, so your team can look after the patients in front of them. You decide when it answers.
When should it answer?
- Call comes in
- Rings reception
- No answer: agent picks up
Your team
Your team answers first, as now.
Your AI agent
If nobody picks up within a few rings, or every line is busy, the agent answers.
- Call comes in
- Clinic closed?
- Agent picks up
Your team
Your team answers in opening hours, as now.
Your AI agent
The agent covers lunch, evenings, weekends and bank holidays.
- Call comes in
- Agent answers
- Books it or puts it through
Your team
Your team gets the calls that need a person, already explained.
Your AI agent
The agent answers every call, books routine appointments and puts the rest through.
Your team keeps
- The patients in the room
- Anything clinical
- Complaints and sensitive calls
- Anyone who asks for a person
- The final say on every rule and script
Change when it answers at any time. It's a setting, not a new contract.
Clear boundaries
What it handles, and what it doesn't
You decide the rules before it answers a single call. Out of hours, urgent calls go to your emergency line or the NHS 111 details you choose.
It handles
- Bookings, moves and cancellations
- New patient registration details
- Opening hours, parking and directions
- Fees and plans from your price list
It hands to your team
- Pain, swelling or anything clinical
- Complaints and sensitive calls
- Anyone who asks for a person
- Questions it has no approved answer for
It never
- Gives clinical or medical advice
- Assesses symptoms or urgency itself
- Pretends to be a person
- Calls patients who have not agreed to it
Areas we cover
Private clinics in ten UK cities
Patients trust a local number. Your agent can answer on your existing line or on a new number with your city's area code.
Our team is in Hullbridge, Essex. We don't have offices in these cities. Set-up and reviews happen by video call and phone. [CONFIRM] local number availability
Local numbers with
020
London
For example 020 7946 0321
Your clinic, LondonMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for London patients
- A local 020 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0121
Birmingham
For example 0121 496 0147
Your clinic, BirminghamMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Birmingham patients
- A local 0121 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0161
Manchester
For example 0161 496 0123
Your clinic, ManchesterMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Manchester patients
- A local 0161 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0113
Leeds
For example 0113 496 0188
Your clinic, LeedsMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Leeds patients
- A local 0113 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0151
Liverpool
For example 0151 496 0162
Your clinic, LiverpoolMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Liverpool patients
- A local 0151 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0117
Bristol
For example 0117 496 0135
Your clinic, BristolMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Bristol patients
- A local 0117 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0114
Sheffield
For example 0114 496 0172
Your clinic, SheffieldMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Sheffield patients
- A local 0114 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0115
Nottingham
For example 0115 496 0154
Your clinic, NottinghamMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Nottingham patients
- A local 0115 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0116
Leicester
For example 0116 496 0119
Your clinic, LeicesterMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Leicester patients
- A local 0116 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Local numbers with
0191
Newcastle
For example 0191 498 0106
Your clinic, NewcastleMon 07:58
“Good morning, you're through to the clinic's AI assistant. Are you calling to book, or about something urgent?”
Set up for Newcastle patients
- A local 0191 number, or your existing one diverted
- Your consulting room hours, bank holidays and emergency route
- Self-pay and insurer booking rules for your clinic
Somewhere else in the UK? We work with clinics everywhere remotely. Tell us where you are
Clinic systems
Works with the diary you already use
Bookings and notes go where your team already looks. We check your setup on the first call. [CONFIRM] which systems connect directly
- Clinicly
- Software of Excellence
- Pearl
- Aerona
- Google Calendar
- Microsoft 365
Using something else? We'll tell you plainly what's possible.
Built for regulated clinics
Patient data handled properly
Says it is an AI
Every call starts by telling the patient they are speaking to an AI assistant.
UK GDPR
You stay the data controller. OMH acts as your processor under a written agreement.
Recordings kept as you choose
Recording is optional and disclosed. Recordings are deleted on the schedule you set.
Consent-only reminders
Recalls and offers go only to patients who agreed, in line with PECR.
[CONFIRM] data processing agreement and retention options
Clinic stories
Hear it from clinic teams
Short videos from clinic managers and dentists. Each story stays marked as pending until we have checked the results.
-
-
Private clinicLondon
Lunchtime cover at a London clinic
[PLACEHOLDER] Quote to follow, covering calls answered while reception was at lunch.
[Name], Principal dentistResult: pending -
Private clinicLeeds
Physiotherapy enquiries at a Leeds clinic
[PLACEHOLDER] Quote to follow, covering weekend treatment enquiries and consultations booked.
[Name], Treatment coordinatorResult: pending -
Private clinicBirmingham
Filling cancellations in Birmingham
[PLACEHOLDER] Quote to follow, covering short-notice gaps filled from the waitlist.
[Name], Clinic ownerResult: pending -
Private clinicBristol
Monday mornings at a Bristol clinic
[PLACEHOLDER] Quote to follow, covering the 8am rush and urgent calls routed.
[Name], Reception leadResult: pending -
Private clinicNewcastle
Recalls that booked in Newcastle
[PLACEHOLDER] Quote to follow, covering recall reminders and hygiene visits booked.
[Name], Clinic managerResult: pending
Getting started
From first call to go-live
We do the building. Most of your time goes on two short calls. [PLACEHOLDER typical go-live time]
-
1
Discovery call
We talk through your calls, your diary and your emergency route.
30 minutes of your time
-
2
We build your agent
We write the script, set the voice and connect your diary. You approve every word.
We do the work
-
3
Test it together
You and your team ring it, try to trip it up and tell us what to change.
About an hour
-
4
Go live
Switch it on for the calls you choose. We read the calls and tune it every month.
A few minutes a month
What we'll ask you for
Tick what you already have to hand. Anything missing, we'll help you pull together on the first call.
0 of 6 ready
Pricing
Three plans, priced by the month
Every plan includes a managed agent and a monthly report.
Starter
One location, one agent answering and booking.
£249 a month + VAT
Billed monthly
- 300 minutes included, then 60p a minute
- £795 one-off setup
- Live in 3 working days
Who it is for: A single site with straightforward phones. No CRM, no transfers, no outbound.
- Answers every inbound call, day and night, on your existing number
- Answers questions from your own approved information only
- Books appointments into one calendar
- Takes a proper message when it cannot help, with name, number and reason
- Texts the caller a confirmation
- Emails you a written summary of every call
- A British voice, your greeting and your opening hours
- Monthly usage report
- One location, one agent, one calendar
Not included
- Writing into a CRM
- Live transfer to a person
- Out-of-hours routing rules
- Outbound calling
- More than one location or department
Growth
Most popularBusy phones that need transfers, follow up and regular tuning.
£449 a month + VAT
Billed monthly
- 500 minutes included, then 60p a minute
- £1,295 one-off setup
- Live in 5 to 7 working days
Who it is for: One site, but the phone is a real channel. Where most clients should start.
- Everything in Starter
- Live transfer to a person, with everything the caller already said passed across
- Out-of-hours and overflow rules you set, so you choose what it picks up and when
- Writes the enquiry into your CRM or practice system as structured fields
- Enquiry routing at the first question, for example sales, service or accounts
- Missed-call recovery: an automatic text to the caller and a callback task for your team
- Outbound follow up to contacts who have consented, for quotes, reminders and no-shows
- Recording and full searchable transcript of every call
- Monthly optimisation call: we read the transcripts and change the script
- One location, one agent, one CRM, up to three enquiry routes
Not included
- A second location, department or agent
- A second CRM or system integration
- Call outcomes reported against your ad spend
Scale
Several locations or departments on one managed service.
£849 a month + VAT
Billed monthly
- 900 minutes included, then 60p a minute
- £1,995 one-off setup
- Live in 12 to 15 working days
Who it is for: Multi-site, or one site with departments that need genuinely different handling.
- Everything in Growth
- Up to three locations or departments, each with its own script, voice and diary
- Routing across branches, by where the caller is or by what they ask for
- Per-site reporting, so you can see which branch converts its calls
- Call outcomes reported alongside your Google Ads and website data
- Priority changes: script and knowledge updates inside one working day
- A named account manager
- Quarterly review with a senior strategist
- Further locations are added at £495 setup and £49 a month each
Not included
- A fourth location or department, which is a priced add-on
- Bespoke software development
- Integrations we have not built before, which are quoted separately
- VAT
- All prices exclude VAT at the current rate.
- Minutes
- Minutes are counted on answered inbound calls and connected outbound calls. Unused minutes do not roll over. We warn you at 80% of your allowance.
- Overage
- Minutes past your allowance are 60p a minute on every plan.
- Setup
- The one-off setup fee covers discovery, the build, the integrations and two weeks of supervised calls before go live. It is agreed in writing before work starts.
- Extra locations
- Scale includes up to 3 locations or departments. Each additional one is £495 setup and £49 a month. Above six locations we quote the whole thing.
- Contract
- Billed monthly, 30 days notice.
- Integrations
- Connections to calendars, CRMs and practice systems depend on the software you use. We confirm what connects on the discovery call.
- Delivery
- Starter is live in 3 working days, Growth in 5 to 7, Scale in 12 to 15. The clock starts when we have your content and your diary access. We check and tune the first fortnight of live calls at no extra cost.
Questions
What clinics ask us first
Search for a word, or pick a topic.
Showing all 11 questions
Will patients know they are talking to an AI?
Patients and AI
Yes. Every agent says it is an AI assistant at the start of the call. Patients deserve to know, and anyone who would rather speak to a person can ask.
Does it give clinical or medical advice?
Clinical safety
No. The agent never assesses symptoms, suggests treatment or gives medical advice. It books, answers practical questions from information you approve and passes anything clinical to your team.
What happens with clinic emergencies out of hours?
Clinical safety
It follows the route you set. That could be your on-call dentist, your emergency line, or giving NHS 111 details. Every urgent call is flagged at the top of the morning summary.
Does it work for self-paying and insured patients?
Patients and AI
Yes. It follows your rules for each: insurer authorisation and what it needs, self-pay fees from your schedule, and any membership or scheme details you approve.
Does it work with our clinic management software?
Setup and systems
It works with most diaries and clinic systems. We check yours on the first call and tell you plainly what connects directly and what needs a workaround.
[CONFIRM] supported clinic management systems
How does it handle elderly or anxious patients?
Patients and AI
It speaks clearly, takes its time and repeats details when asked. Anyone who wants a person is put through in your opening hours, or a message is taken for a call back.
Can it fill last-minute cancellations?
Setup and systems
Yes. When a patient cancels, it offers to rebook them, then offers the free slot to waitlist patients who agreed to short-notice offers.
Is patient data kept safe?
Data and rules
You remain the data controller and OMH acts as your processor under a written data processing agreement, in line with UK GDPR. We agree what is stored, where and for how long before go-live.
[CONFIRM] storage region and retention options
Are calls recorded?
Data and rules
Only if you want them to be. Patients are told at the start of the call, and recordings are deleted on the schedule you set.
Will it replace our receptionists?
Working with us
No. It takes the overflow and the routine calls, so your team can look after the patients in front of them. You choose when it answers: only when the lines are busy, only out of hours, or first on every call. Anything clinical, sensitive or complicated still goes to your team.
Is there a minimum contract?
Working with us
We set out the terms in writing before you start, including notice period and what is included each month. Every invoice shows minutes used and any extra.
Billed monthly, 30 days notice.
No questions match that
Try another word, or ring us on 020 3489 3934.
Get started
See it working for your clinic
Pick how you'd like to start. No obligation, and if an AI receptionist isn't right for your clinic, we'll tell you.
Ring it from any phone
It's set up as a fictional private clinic and answers day and night. Standard call rates apply.
[DEMO NUMBER]Three things to try
- 1Book a appointment for next week as a new patient.
- 2Say you are in pain and hear how it routes you.
- 3Ask something it can't know, and hear how it handles it.
Prefer to write it down? Send a project brief. UK team based in Hullbridge, Essex.