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London · 020

AI Voice Agents for Real Estate in London

An AI receptionist for London real estate and letting agents. It answers every enquiry on the first ring, books viewings and valuations, and routes offers and tenant emergencies to your team, day and night.

Book a demo for your London branch Hear a London call

Built and managed by OMH, a UK team based in Hullbridge, Essex. Set-up is by video call and phone.

Illustration of the London skyline over the Thames, with a row of terraced houses in front

Incoming, 020 7946 0321Sun 19:12

“Hi, is the one-bed in Islington still available to view this week?”

Viewing booked, Tue 18:00

Illustration. The call is a fictional example.

London at a glance

A market where every call is worth answering

High prices, the largest rental market in the country and buyers who ring more than one agent. With prices easing and rent growth slowing, every enquiry counts, and the agent who picks up first usually gets the viewing.

average London house price
£550,037
July 2026, down 3.3% on a year earlier and the eleventh month in a row of annual falls
Source: HM Land Registry, UK House Price Index
average monthly private rent
£2,290
April 2026, the highest of any English region
Source: ONS, Private rent and house prices
rise in London rents over a year
2.0%
To April 2026, the slowest rent growth of any English region
Source: ONS, Private rent and house prices
average monthly rent in Kensington and Chelsea
£3,597
April 2026, the highest of any local area in the UK
Source: ONS, Private rent and house prices
of London households rent privately
30%
The highest share in England and Wales
Source: ONS, Census 2021
homes on the London Council Tax register
3.84m
2025, across 32 boroughs and the City of London
Source: GLA, Housing in London 2025
London home sales in a year
104,600
2023-24, sales liable for Stamp Duty, 12.3% of all sales in England
Source: GLA, Housing in London 2025
of London households moved home in a year
11%
2023-24. Private renters move more often than average
Source: GLA, Housing in London 2025

Across London

Every part of London rings differently

Pick an area to see the calls agents there tend to get, and how we set the agent up for them. It works the same for any London postcode.

Simplified map of London with the River Thames and eight areas marked River Thames
A simplified map, not to scale.

Canary Wharf

Mostly lettings

E14

Calls agents here often get

  • Professionals asking about new-build flats
  • Evening and late-night viewing requests
  • Relocation enquiries from overseas

Callers often ring after work, from 7pm onwards. Your agent answers then, in your branch name.

Area notes are general observations to show how setup differs, not market data.

Several London branches?

One number, the right branch every time

Your agent asks for the postcode and the reason for the call, then sends it to the branch and team that cover it. You set the rules. Try a postcode to see where a call would go.

The first part of the postcode is enough.

Or try one

Reason for the call

Enter a postcode to see the route

For example, SW4 goes to Clapham.

Diagram: calls to one London number reach the AI agent, which routes them to one of three branches by postcode.

Incoming call

020 7946 0321

“Hi, I'm calling about a property.”

AI agent

Wren & Marlow

  • Clapham branch

    South and west London

    SWWTWKTSMCRUB

    Sales negotiator

  • Islington branch

    North and central London

    NNWECWCENHA

    Sales negotiator

  • Canary Wharf branch

    East and south-east London

    ESEIGRMDABR

    Sales negotiator

An example set-up for a fictional three-branch agency. Postcodes outside your rules go to head office.

Why London agents use it

What a voice agent does for a London branch

  • First to answer, first to view

    London buyers and tenants often ring several agents about the same flat. The one who answers books the viewing.

  • Evenings and weekends covered

    Most enquiries come after work and at weekends. Your agent answers then, with no voicemail.

  • Viewings booked on the call

    It checks your diary and books the slot while the caller is still on the line, with a reminder by text.

  • More valuations from the same calls

    Homeowners thinking of selling get booked in with a valuer, not left on a callback list.

  • Offers reach the right negotiator

    It never discusses offers. It puts the caller through or books an urgent call back.

  • Tenant emergencies handled

    Out-of-hours leaks and lockouts go straight to your on-call property manager.

Modernise your branch

The same Monday morning, two ways

A busy Clapham branch after a weekend of portal enquiries. Switch between the two to see the difference.

Without an agent

  1. 09:00Voicemail light flashing: 14 messages from the weekend
  2. 09:20Ring back the first few. Two have already viewed with another agent
  3. 10:15Portal enquiry from Saturday finally answered
  4. 11:00Negotiators head out on viewings. Phones ring to an empty desk

Leads lost before the team has had a coffee.

With an AI agent

  1. 09:00Morning summary waiting: 23 calls handled over the weekend
  2. 09:057 viewings and 2 valuations already in the diary
  3. 09:10One offer flagged for Tom to ring back first thing
  4. 11:00Negotiators head out. The agent answers in the branch name

The week starts with a full diary, not a backlog.

An illustrative example. The branch and figures are fictional.

Hear a London call

Sunday evening, Islington

A renter rings about a flat after the office has closed. The agent answers in the branch name, says it is an AI, checks timing and books the viewing.

  • Answered on the first ring, in your branch name
  • Your qualifying questions, asked your way
  • Viewing in the diary, reminder sent by text

Northgate & Co, Islington

020 7946 0321 · Sun 19:12

00:42

  1. Ella, AI assistant

    Good evening, Northgate & Co, Islington. I'm Ella, the branch's AI assistant. How can I help?

  2. Caller

    Hi, is the one-bed on Upper Street still available to view?

  3. Ella, AI assistant

    It is. Before I book you in, are you looking to move in the next month or two?

  4. Caller

    Yes, my lease ends in December.

  5. Ella, AI assistant

    Lovely. I have Tuesday at 6pm or Wednesday at 12:30. Which suits you?

  6. Caller

    Tuesday at 6, please.

  7. Ella, AI assistant

    Booked: Tuesday at 6pm. I'll text you the address and a reminder now.

  8. Viewing booked: Tue 18:00, Upper Street. Text sent.

A fictional example. The agency and caller are made up.

London agencies

Agents across London already using it

How three London branches use their agent. [PLACEHOLDER: example clients, replace with real case studies before launch]

  • Thameside Lettings

    Canary Wharf · Lettings

    Example

    “Most of our enquiries come in after 7pm. Now every one gets answered and the good ones are booked in by morning.”

    [Name], Lettings director

    evening viewings booked in month one
    38
    calls to voicemail
    0

  • Northgate & Co

    Islington · Sales and lettings

    Example

    “Lunchtime used to be when we lost calls. The agent takes them while we are out on viewings.”

    [Name], Branch manager

    valuations booked from calls
    21
    average call length
    3 min

  • Common Lane Estates

    Clapham · Sales

    Example

    “Saturday is our busiest day. We come in on Monday to a full diary instead of a voicemail backlog.”

    [Name], Director

    weekend calls answered a month
    52
    offers routed to negotiators
    9

The London property year

Busy months, covered

Calls rise and fall through the year. The agent scales with the busy months, so you don't hire for the peak and sit idle in the lull.

How busy the phones get, month by monthIllustrative, relative to the busiest month

Apr: Peak viewing season for sales. Tap a month to see what drives the calls.

What is changing

New rules mean more calls to answer

Tenants, landlords and buyers have new questions, and they ring their agent first. Pick a topic to see what has changed and how your agent handles those calls.

LettingsFrom 1 May 2026

The Renters' Rights Act

What has changed

  • Section 21 "no fault" evictions have ended
  • Tenancies now roll on month to month, with no fixed terms
  • Rent can go up once a year, with two months' notice
  • Rental bidding is banned: adverts must show one rent, and higher offers can't be asked for or accepted
  • Tenant requests to keep a pet must be considered and answered

How your agent handles these calls

Quotes only the advertised rent and never invites higher offers. Logs pet requests and notice questions word for word and passes them to your lettings team, using wording you approve.

Source: GOV.UK, Renting is changing

General information only, not legal or tax advice. The agent says only what you approve and passes anything else to your team.

Local numbers

Keep your number, or get an 020 one

Londoners trust an 020 number. Your agent can answer on the line you already advertise, or on a new London number for a new branch or campaign. [CONFIRM] number provisioning

  • Keep your number

    Divert your branch line so the agent answers. Your number stays on every board and portal listing.

  • Only the calls you miss

    Calls ring your team first. If nobody picks up, or every line is busy, the agent takes over.

  • A new 020 number

    For a new branch, a lettings line or a campaign. Track calls to that number separately.

Compared with the alternatives

Another receptionist, an answering service or an AI agent?

Each one has its place. Pick the hours you want the phones covered to see what staff would cost in London, then compare the three side by side.

Hours you want covered

Your week40 of 168 hours covered by staff

Staff on the phonesCalls go unanswered without an agent

Cost a year for that cover

Receptionists at the London Living Wage£34,652

1 person to cover 40 hours a week

AI agent, Growth plan£5,388

All 168 hours, 500 minutes a month included, plus VAT and £1,295 one-off setup

The agent covers the 128 hours a week your staff aren't on the phones, for less than one receptionist.

Staff cost is pay at the London Living Wage of £14.80 an hour plus employer National Insurance at 15%. Pension, holiday cover, recruitment and evening or night pay would add more. [CONFIRM] update when the 2026 London Living Wage is announced

London questions

What London agents ask us first

Anything else, ring us and talk to a person.

020 3489 3934

Do you have an office in London?

No. Our team is in Hullbridge, Essex, about an hour from central London. We set up and review your agent by video call and phone, so being in London makes no difference to the service.

Can we get an 020 number?

Yes. You can keep your existing number and divert calls to the agent, or we can set up a new 020 number for a branch or campaign.

[CONFIRM] number provisioning

Does it work for agencies with several London branches?

Yes. Each branch gets its own greeting, diary and rules, and calls can be routed by area, so a Clapham caller reaches the Clapham team.

Can it handle overseas buyers and landlords?

It answers 24 hours a day, so callers in other time zones always reach someone. It takes their details and books calls with your team at a time that suits both sides.

Can it route calls by postcode or area?

Yes. You decide the rules, for example SW postcodes to one branch and E postcodes to another, and lettings calls to the lettings team.

Can it answer tenant questions about the Renters' Rights Act?

It answers only with wording you approve, for example how notice works under your tenancies. It never gives legal advice. Anything specific to a tenancy, such as a notice or a rent increase, goes to your lettings team.

Does it work out Stamp Duty for buyers?

No. It never calculates tax. It can point callers to the GOV.UK Stamp Duty calculator if you allow it, and book a call with a negotiator.

What happens when rental rules change?

The agent only says what you approve. When rules or your policies change, we update the script with you and test it before it goes live.

Will callers know they are talking to an AI?

Yes. Every agent says it is an AI assistant at the start of the call, and anyone who would rather speak to a person can ask.

Is client data kept safe?

You remain the data controller and OMH acts as your processor under a written agreement, in line with UK GDPR. We agree what is stored and for how long before go-live.

[CONFIRM] storage region and retention options

Get started

See it working for your London branch

Pick how you'd like to start. No obligation, and if an AI receptionist isn't right for your agency, we'll tell you.

  1. 1Pick a time
  2. 2Your details
When suits you?

These are UK times. We'll confirm by email, or suggest another if it's taken. [CONFIRM availability]

Day

Time

Prefer to write it down? Send a project brief. UK team based in Hullbridge, Essex.

AI voice agents for estate agentsEverything it does for sales and lettings, anywhere in the UK. Other UK citiesBirmingham, Manchester, Leeds, Liverpool, Bristol and more. All AI voice agentsDental, legal, trades, motor and more.

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